Information and communication technology, or ICT for short, has played a very important role in revolutionising Australia’s business sectors. ICT Services helped many organisations reap quick rewards by integrating telecommunications with information technology. Employment opportunities have also been frequent throughout this field and rising every year, and the workforce is pretty dominant in the business. The highest number of ICT professionals are about 133971 that work in the state of New South Wales in Australia. Other states that have the highest number of such professionals in the field include Victoria, Western Australia and Queensland.
What Is Information and Communication technology?
ICT is popularly known as an extension of Information Technology that makes use of a unified communications network for increasing the efficiency of an organisation’s services. It covers various aspects of technology, namely data and software management, computing processes, information technology and the internet. In short, it deals with systems that portray information in a digital form.
Its services are so effective that the global spending for ICT Services is estimated to reach a value of 4.3 trillion dollars as of 2020. This data shows how important ICT is to the global economy and amounts to a considerable portion of all the economic activities related to respective companies.
ICT And Its Impact On Businesses:
Commerce: ICT has changed the way how many eCommerce do business. Retailers and sales executives can now change their pitches or deal in real-time with the help of data analytics and communication systems. The same infrastructure also helps companies shape their supply chains and logistics, greatly optimising management strategies and streamlining profits.
Manufacturing: Production lines are more robust and effective, delivering products at a quicker pace compared to traditional assembly lines and manufacturing. Precision and computer simulation has helped many industries reduce costs and improve delivery services before deadlines have been met, enhancing customer service and engagement to a great extent.
Healthcare Sector: Workers in medical and health care service can now record sensitive data onto cloud networks reducing the need for traditional infrastructure required for keeping documents. Data analytics can be integrated with healthcare systems to predict or analyse outbreaks and epidemics and viable healthcare plans. Even the advent of telehealth services has allowed doctors to monitor their patients remotely without the need for a face to face appointment.
Advantages Of ICT in Business:
- Decision making :
ICT Services allow organisations to make better decisions regarding their products and services. By storing and analysing mountain loads of information, businesses can predict the next step when it comes to marketing and put strategies in place to counter any setbacks that can show up in the economy. It can also bring businesses located in various sectors together and work for a joint cause.
- Enhances Manufacturing Capabilities
As mentioned before, ICT plays a vital role in maximising a business’s productive capability. An infrastructure that processes data smoothly allows employers to streamline various resources into better production lines and reduce the overall costs as much as possible.
- Customer Engagement:
Better product delivery and improved production times will inevitably lead to a rise in satisfaction among the customers. ICT implementation in a business allows an organisation to tackle inquiries and complaints more easily and efficiently and simultaneously access essential customer data and insights.
- Cuts Down Costs:
Any lapses in financial transactions and other loopholes can easily be identified and exploited so that the company has to use less money for hiring and promoting its products and services.